01 — Disclaimer

This Privacy Policy is provided for general information about how Ayucha Ltd (UK) collects and uses personal data. It is not legal advice. While we aim to keep this policy accurate and up to date, we may update it from time to time to reflect changes to our practices, services, or legal requirements. The version published on our website is the current version.

02 — Privacy Policy Overview

Ayucha Ltd (“we”, “us”) collects personal data when you shop with us, contact us, sign up to emails, or browse our site. This can include your name, contact details, delivery address, order/payment info, and basic website usage (cookies).

We use it to process orders, provide support, improve our website, send marketing if you opt in (you can unsubscribe anytime), and meet legal requirements. We only share data with trusted providers (like payments, delivery, and website services) and we never sell your personal data.

You can request access, corrections, or deletion of your data—see the full Privacy Policy for details and how to contact us.

03 — Data Collection and Use

We collect personal information when you shop with us, contact us, sign up to emails, or browse our website. This can include your name and contact details, delivery and billing address, order and payment information (we don’t store full card details), messages you send us, and basic website usage data such as cookies, IP address, and pages visited.

We use this information to process and deliver orders, send order updates, provide customer support, manage returns or issues, improve our website and services, send marketing if you’ve opted in (you can unsubscribe at any time), keep our site secure, and meet legal and accounting requirements.

04 — Cookies and Tracking Technologies

We use cookies and similar technologies to help our website work properly, understand how it’s used, and improve your experience. Cookies are small files stored on your device when you visit a website.

Some cookies are essential for the site to function (for example, to enable checkout and keep the site secure). Other cookies may be used for analytics and performance, and in some cases for marketing. Where required, we’ll ask for your consent before using non-essential cookies, and you can change your cookie preferences at any time through our cookie settings or your browser settings.

05 — Data Security

We take reasonable steps to protect your personal information and keep it secure. We use appropriate technical and organisational measures designed to prevent unauthorised access, loss, misuse, alteration, or disclosure of your data.

No website or method of storage is completely secure, so we can’t guarantee absolute security. If you believe your personal information has been compromised, please contact us as soon as possible using the details in this Privacy Policy.

06 — Your Rights

You have rights over your personal information under UK data protection law. These include the right to request access to the data we hold about you, ask us to correct or update it, request deletion, and object to or restrict how we use it in certain situations. You can also ask for a copy of your data in a portable format, and where we rely on your consent (for example, marketing), you can withdraw it at any time.

To exercise any of these rights, contact us using the details in this Privacy Policy. You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data.

07 — Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. When we do, we’ll update the “Last updated” date and publish the latest version on our website. Any changes take effect from the date the updated policy is posted.

08 — Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is being handled, please don’t hesitate to contact us. We are committed to addressing any inquiries you may have and ensuring that your privacy is respected. You can reach our customer support team via email at support@ayucha.com