01 — Shipping

We ship orders from the UK. Shipping costs and estimated delivery times are shown at checkout and may vary depending on your location and the service selected. Once your order has been dispatched, you’ll receive a confirmation email and tracking details where available.

Delivery times are estimates and can be affected by factors outside our control, such as courier delays, weather, or customs processing for international orders. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Please make sure your shipping address is correct at checkout. We’re not able to take responsibility for orders sent to an incorrect or incomplete address provided by the customer.

02 — Returns / Exchanges

Due to the nature of our products, we do not accept returns or exchanges. Please double-check your order before purchasing. If your item arrives damaged or there’s an issue with your order, contact us as soon as possible and we’ll do our best to help.

04 — Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible so we can help. Include your order number and clear photos of the item, packaging, and any damage. If the issue is confirmed, we’ll arrange a replacement or refund where appropriate.